March 30, 2010

What to do with negative comments on social media

Negative Facebook Comments
This article addresses a specific situation occuring on a university's Facebook page - a story that could happen to any organization. The disgruntled contingent typically makes the most noise, and in such a public forum, rumors spread like wildfire.

There are a few helpful reminders about safeguards in Facebook for administrators of fan pages, but mostly you should read it to help you think through how your organization would deal with the negative comments on Facebook.

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