For your reading pleasure, I recommend this Journalistics blog post entitled "Is social media the cause of the casual office?" I think it brings up great points about how social networking has changed the job of customer service and public relations - to a more friendly and casual style. Can you adequately represent your company in jeans and flip flops? Do you think you have to be in a suit to be taken seriously? Or is there a happy medium?
Think about it.
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